FAQ

Do you have any questions? find your question here or ask us.

Does the customer need to register with the service?

If your customer is a legal entity (a company), they do not need to register. You add data of the customer’s company yourself.
If your customer is a physical person, it is necessary for them to fill in their own information. Send them a link to fill in the data, only gmail mail is acceptable. After the customer has authorized and filled in the data via the link, you will see it in your personal account.

How can a customer pay our invoice?

A legal entity customer can pay our invoice with a bank transfer on behalf of the company via an online bank or at a bank branch. The invoice contains details for payment via SWIFT, SEPA and ACH.

Is it safe to get verified with a passport?

We need your passport details to make sure you are a real person. Your personal data is safely stored in line with our Privacy Policy, which you can read here.

The service did not accept my passport. What should I do?

Make sure that the text on your passport scan is clear and legible. Your scan should be bright, without shadows or light reflections on the important parts of the document. Check that your internal passport, international passport, or driving license are valid.

I have sent an invoice to a customer, when will the money be funded to my balance?

When paying an invoice by card, the funds are transferred to the balance almost immediately after payment. If the customer pays by bank transfer, it may take up to 5 business days until the money comes through to our Staff Link bank account, right after that it will be funded to your balance. Usually the funds arrive within 2–3 days, depending on the sender’s bank and the method of payment of the invoice (SEPA/ACH/SWIFT). If more than 3 business days have passed since your customer has sent the funds, but the payment has not been funded yet, contact us via tt@stafflink.biz: specify your username, the invoice number and attach the payment document from your customer, which shows the date of sending the funds, the amount, the sender, and the beneficiary’s account details.

The amount has come from my customer, why don’t I have it funded?

The following conditions have to be met for the service to fund payments to you:
- The amount of the payment has to be the same to the amount specified in the invoice
- The sender has to match the customer specified in the invoice

If at least one of the conditions is not fulfilled, we will contact you and ask to recreate a new invoice or request the customer’s details for the return.

Why have I received less money from my customer than it is specified in the invoice?

This could have happened due to the fact that the sender’s bank or a correspondent bank has taken a fee for a transfer. This usually takes place when paying via SWIFT. There are three options for sending SWIFT transfers: OUR - all fees paid by sender SHA - a sender pays their bank’s commission, and a correspondent’s bank fee is paid by recipient BEN - all fees paid by recipient